Terms of Service
Last updated: March 15, 2026
1. What Chartlex charges for
Management fees cover campaign strategy, setup, optimization, and reporting. Ad spend is paid directly by the client to Google or Meta — Chartlex never handles or marks up ad spend. Your management fee and your ad budget are two separate things. We manage the campaigns. Google or Meta charges you for the ads.
2. Refund policy
Management fees are non-refundable once campaign setup has begun. Campaign setup is defined as 48 hours after payment is confirmed. Before that window, contact us for a full refund. If you believe there's been an error, email us — we'll make it right.
3. What we don't guarantee
Chartlex does not guarantee specific view counts, subscriber numbers, stream increases, or follower growth. Results depend on creative quality, audience targeting, market conditions, and platform algorithm behaviour. We provide estimates based on industry benchmarks — not promises. What we do guarantee: legitimate campaigns, real targeting, full transparency, and honest reporting.
4. Cancellation
Month-to-month plans (Launch and Growth for YouTube, all Spotify monthly plans) can be cancelled with 30 days written notice by email. Scale tier (YouTube) and all Label tiers require a 3-month minimum commitment. After the minimum period, cancel with 30 days notice. One-time boost campaigns are non-cancellable once delivery has started.
5. Platform policies
Clients are responsible for ensuring their content complies with Google Ads and Meta advertising policies, including explicit content restrictions. Chartlex will notify clients of any policy issues before launch. Campaigns that violate platform policies may be paused. Management fees are not refunded for policy-related pauses or rejections.
6. Ad account ownership
YouTube: Clients own their Google Ads account. Chartlex is added as a manager and can be removed at any time. You always have full access to your own account and data. Meta: Clients own their Meta Business Manager. Chartlex is added as a partner. Spotify campaigns: Chartlex manages playlist placement through our own infrastructure — no client account access is required.
7. Contact
Questions about these terms? Email us at info@chartlex.com. We respond within one business day.